Shipping policy

At Ethalife, we specialize in premium Australian seafood. To ensure every fresh and frozen seafood product arrives fresh, intact, and in perfect condition, we have formulated standardized shipping, packaging, and after-sales rules for all global orders. Please read our shipping policy carefully before placing your order.

1. Order Processing & Dispatch

All orders will be processed, packed, and dispatched within 1–3 business days after payment confirmation. Considering the freshness characteristics of seafood products, our team will arrange packaging and shipment as priority to minimize waiting time and ensure customers receive high-quality Australian seafood in the shortest possible time. Orders placed on weekends or Australian public holidays will be processed on the next working day.
For customers with urgent needs, we support expedited shipping services. You can select the rush shipping option during checkout to enjoy faster delivery.
All shipping costs will be clearly displayed on the checkout page before payment. We have no hidden fees or additional charges, ensuring every customer enjoys transparent and honest shopping service.
As customs policies vary from country to country, we recommend that all customers check their local import regulations, tax standards and seafood entry restrictions in advance to avoid unexpected costs or order detention problems.
For high-value seafood orders, we provide optional shipping insurance that can be selected at checkout. The insurance effectively guarantees your shopping rights and brings you a worry-free shipping experience.
If you find product quality problems or defects after signing for the order, please submit a service application and provide valid proof within 48 hours after delivery. We will verify the problem as soon as possible and provide targeted solutions such as replacement, partial refund or after-sales compensation according to the actual situation.
Feel free to contact us via email or phone, and we will reply and solve your problems within 24 hours.